Disability Access and Inclusion Policy
Marwell Mile High
Last Updated: 01/03/2025
1. Policy Statement
At Marwell Mile High, we are committed to providing an inclusive, welcoming, and accessible environment for all guests, in accordance with the Equality Act 2010. We aim to ensure that individuals with disabilities have equal access to our property and services, and we are committed to making reasonable adjustments to meet their needs.
2. Definition of Disability
For the purposes of this policy, we adopt the definition of disability as set out in the Equality Act 2010:
“A physical or mental impairment that has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities.”
3. Our Commitments
We are committed to:
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Ensuring our services are accessible to people with disabilities.
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Making reasonable adjustments to improve access where possible.
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Treating all guests with dignity and respect, regardless of ability.
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Responding promptly and effectively to any accessibility-related queries or issues.
4. Accessible Features of the Property
Please note that due to the historic nature of the plane and the structure as a whole, the plane does not have accessible features. Access to the plane is via a set of steps, and there is no lift access. Internally, space is limited, access to the hold area is via a ladder, and the cockpit and toilet are cramped, small spaces, as often seen with aircraft of this age.
We will always do our best to assist and offer recommendations for alternative accommodation on site if the plane does not does not meet your needs. Please reach out to discuss.
5. Reasonable Adjustments
We are happy to make reasonable adjustments where possible. Examples include:
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Providing additional equipment (e.g. portable ramp) on request.
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Rearranging furniture for improved mobility.
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Offering written or large-print information.
Please contact us prior to booking or arrival to discuss your specific requirements so we can prepare appropriately.
6. Assistance Animals
In compliance with the Equality Act 2010, guests are welcome to bring guide dogs, hearing dogs, and other registered assistance animals. Please let us know in advance if you will be bringing a service animal.
The plane may not be a suitable environment for assistance dog for example, given the nature of the structure, namely the possibility of a dog falling down the hold area stairs (even though a gate is provided), we are happy to discuss and adjust to help support - we also have other spaces on site which may fit better for a assistance dog to stay in during the night if fitting.
7. Staff Awareness and Training
As a host, we are committed to treating all guests fairly and ensuring a welcoming stay for everyone.
8. Feedback and Complaints
We welcome feedback to help us improve accessibility. If you have suggestions or experience any difficulties, please contact us directly.
We take all complaints seriously and will respond promptly.
9. Policy Review
This policy will be reviewed annually or when significant changes are made to the property or relevant legislation.