Terms and Conditions

Setting Your Plane Stay Expectations

The plane conversion is a glamping experience – consider this a step up from basic camping. Although we have converted the plane to be an enjoyable accommodation offering, it should not be considered a traditional hotel room, B&B or holiday let type accommodation.

The plane itself is over 50 years old, and we have, where possible, kept as much of the original fittings and features present. Please be considerate of the age and condition of these, the windows, overhead lockers and so on. The original fittings and features may look worn, dirty or well used – we hope this adds to the experience and wish to ensure you that the plane is cleaned after every visit.

Cancellations and Changing Dates

We are happy to cancel your stay and provide a full refund as long as 24 hours notice is provided. We are also happy to move your booking to an alternative date, where possible, again with 24 hours notice provided.

If due to circumstances outside of our control, we may, as the host, need to cancel your booking and provide a full refund or move you to another date. In this instance, we will aim to give as much notice as possible.

Non-registered Guests

Please do not invite anyone else to the site beyond who is registered for the stay. If you wish to hold an event, party or similar gathering of people beyond those registered for the stay please contact us directly discuss and we will aim to accommodate.

Should you wish to invite a friend or family member to have a look at the plane for example, during your stay, please just let us know in advance and we will me more than happy to agree.

Damages and Breakages

Guests are responsible for any damages or breakages during their stay. An itinerary of general items in the plane and replacement costs will be provided. Damage outside of that scope will be quoted for directly on a case-by-case basis.

Personal Belongings and Valuables

You are responsible for your personal belongings and valuables left within the plane, we take no responsibility for the safety of items left within the plane or onsite.

Access to the hold sleeping area

Access to the original baggage hold and sleeping area within is via a small ladder using a hatch cut into the floor of the plane. The Hatch size is 52cm x 61cm – this is similar to a loft hatch and ladder. Please ensure you are comfortable and able to navigate this route before doing so.

Head height is limited in the hold area, please be cautious when entering and moving around the baggage hold.

The hold sleeping area also features a fire exit – this is only to be used in the event of an emergency, and the door is alarmed.

Disabled Access

Although we have aimed to ensure the plane is as accessible as possible, its original format and the fact the conversion is within a 50-year-old plane made it very difficult to accommodate all users. Please contact us directly so we can discuss access and we will aim to accommodate where possible.

Finding Us

We are listed on Google Maps as "Marwell Mile High"

The address of the plane is "Hangar Nurseries, Thompson Lane, Winchester, SO21 1JH"

The Satnav postcode may take you directly to the zoo - we are just around the corner from the main entrance.

Find Us With What3Words ///ropes.centrally.elevator

On Arrival

Please follow the signs to the plane and park in the area sign posted for car parking. If you have requested your host meet you onsite, then we will be there to greet you and show you around. If your preference is to not be greeted, then simply make your way into the plane and enjoy the stay.

Access to the Plane

Access to the plane is via a PIN pad electronic entry system. When booking, you will be sent a pin code for access. Your access code to the plane will be valid for the duration of the stay and will expire after checkout.

Check In – 14.30pm

You may access the plane from 14.30 on the day of your stay. Often, one of the hosts will be there to meet you onsite unless you have specially requested self access only.

Check Out – 11.00am

Please ensure that you have vacated the plane by 11am. Simply close the main cabin door behind you when leaving.

The Plane Site & Outside Areas

Please keep to the designated and fenced plane site only. Please do not attempt to access the areas beyond the fenced plane – there are works onsite for future quirky conversions and construction, and access to these areas is prohibited for your own safety.

Nosie and Our Neighbours

Please keep noise to a minimum after 10pm. There are dwellings close by, which are not related to the plane site.

We are also surrounded by farms and related light industrial units – so you may hear farm machinery operating or even monkeys from the zoo across the road!

Bedding Materials

The sheets, duvet covers and pillowcases provided are 100% polyester-based. Should you require different bedding for medical reasons, please consider providing your own bedding and informing us before your stay..

Hot Tub

The hot tub featured in the George Clarkes Amazing Spaces TV show and within images/video on the website and our social media is not currently available withing bookings.

Flight Simulator Cockpit

The flight simulator set up in the original cockpit of the plane features an Xbox with Microsoft Flight Simulator installed for your free use.

Rubbish and Recycling

If you have excess waste to dispose of when onboard the plane, there are a recycling and general waste bin outside, next to the black container and gate into the site. Feel free to use these as required, or simply leave the waste in the plane and we will dispose of it after your stay.

Onboard Plane Toilet

We have retrofitted the original plane toilet to function. This is connected directly to an external waste treatment plant on site.

Please do not flush anything other than toilet paper into the system. Please use the bins provided for wet wipes and sanitary waste.

Additional toilet paper can be found in the flip-down cupboard behind the toilet.

The sink within the toilet does not function – please use the sink within the main cabin area.

Shower Facilities

Currently, there are no shower facilities offered within the plane or on site.

Drinking Water

The kitchen sink has a direct fresh mains water supply and is drinking water. The sink provides hot and cold water. Hot water is limited via a small under-sink water heater.

Power Cuts

In the event of a power cut please contact the host to resolve – there is an emergency torch provided in the place should this be required in the case of a power cut during the night.

Smoking & Vaping

Please note that smoking and vaping in the plane is prohibited – if you wish to smoke/vape please do so outside away from the plane itself.

Fire Alarms

There are 3 smoke alarms withing the plane, within the main cabin area, the baggage hold area and within the non-public access service area. There are all linked, so if one alarm sounds, they will all sound. In the event of the smoke alarm going off please exit he plane and head to the fire muster point next to the bin store outside. In the event of fire please call 999.

Heating

Heating is provided by oil filled radiators and air conditioning heater units. These are remotely controlled to provide a comfortable temperature but you are welcome to override as you see fit. During cold weather outside the plane may struggle to retain heat.

Ventilation

There are two window vents available in the main cabin to open/close as you may require. The cockpit area has fixed ventilation, along with vents dotted around the plane and two extractor fans – these are automatically controlled based on humidity, but can be turned off via the switches next to them if you wish.

Air Conditioning

Air conditioning is available via the large unit in the cabin area and two smaller free standing air conditioning units, one within the cabin area and one within the hold bedroom area. You are welcome to use these as you require.

Automation Control

The plane features a comprehensive automation control system which monitors temperature, if the door is open or closed, heating controls, ventilation and similar. If you struggle with any

PAT Testing

Any electrical appliances are PAT tested for safety.

Wi-Fi and Internet

Wi-Fi and plug-in ethernet sockets are provided in the plane. Speed is not guaranteed but should be around 80mbps.

You can connect to the Wi-Fi using the details provided on the wall inside the plane.

Plane Window Blinds

Please do not attempt to close the original window blinds, they are old and not all of them function. We have secured these open or closed and provided small window curtains which can be used to block out the windows as you desire.

Plane Doors and Panels

Please do not attempt to open or access the external door behind the kitchen worktop or any access panels around the plane.

TVs

There are two TVs in the main cabin area – both feature Freeview terrestrial channels and access to Netflix, Disney and similar – please log in as you see fit (but remember to log out before you leave).

Xbox’s

There is a Xbox provided for each of the cabin TVs - please login as you wish to play games or browse free games at your leisure. Remember to logout before you leave.

CCTV & Ring Doorbell

There are CCTV cameras around site which record 24/7 video (no audio) – for your safety and ours.

The Ring Door Bell on the front of the plane next to the main door will record video and audio when you press the button to speak to your host directly.

There are no cameras or recording devices within the plane itself.

Outside Lighting

There are two large flood lights in the main car park area which are motion activated at night.

The stairs lights will illuminate when they detection motion, both during the day and night.

The coloured plane uplighters and festoon lights will come on at dusk (depending on the month, around 6 – 9 pm) and switch off at 10.30pm. These are remotely controlled, so if you would like them to stay on longer please contact your host and we can switch them on for you.

Issues & Complaints

In the first instance, please contact your host directly – we will aim to resolve any issues or complaints you have during your stay. Please contact us before leaving negative reviews online – we will solve this before.

Getting Help and Support

If at any point during your stay you need help or support, have questions answered or want to report any issues, please do so by sending a message to your host

You may also use the Ring doorbell located on the main door into the plane, this will connect you directly with your host.

Note the bungalow at the top of the drive when arriving at the plane, and the wooden clad residence directly behind the plane are not related to the plane site, please do not approach these residences for any plane stay-related queries.

Your hosts for the plane stay live just under a 10-minute drive away from the site and can be contacted as above in the first instance.

In Emergency

In the unlikely event of a fire, water leak, power cut or similar please exit the plane via the main door in or the emergency exit door in the hold of the plane. Where required, please call 999 and contact your host directly.